Returns & Exchanges

We want you to love your jewelry. If something isn't right, email us at hello@aluniajewelry.com with your order number and we'll help.

Returns

Can I return my order?

Yes. You can return any regular-priced or Sale piece within 30 days of delivery. It must be unworn, in the same condition you received it and in its original packaging. We need a receipt or proof of purchase to complete your return.

How do I start a return?

Email hello@aluniajewelry.com with your order number.

Where do I send my return?

Please mail returns to: Alunia, 1732 Aviation Blvd, PMB 407, Redondo Beach CA 90278, United States.

You pay for return shipping, and original shipping costs are non-refundable. For items over $75, we recommend a trackable shipping service or shipping insurance, because we can't guarantee we'll receive your return.

What can't be returned?
  • Final Sale pieces
  • Gift cards
  • Pieces that have been worn, damaged or altered after delivery

Final Sale

Can I return or exchange a Final Sale piece?

Final Sale pieces can be exchanged, just not returned. Please read the product details and sizing carefully before you order.

Exchanges

Can I exchange for a different size or style?

Yes. Email us at hello@aluniajewelry.com and we'll help you.

Refunds

When will I get my refund?

Once we receive and check your return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method. Your bank or card company may take a few business days to post it.

I haven't received my refund. What should I do?

Please check with your bank or card company first, then contact us at hello@aluniajewelry.com.

I received a gift. Can I return it?

If the piece was marked as a gift when it was bought and shipped straight to you, you'll get store credit for the value of your return. If it wasn't marked as a gift, the refund goes to the person who placed the order.

Warranty

What if my jewelry breaks?

Every piece has a one-year warranty. If your jewelry breaks within one year of delivery, email us at hello@aluniajewelry.com with your order number and a photo. We'll repair or replace it.

Read the full Refund Policy. More questions? See our FAQ.