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Frequently asked questions
Yes. If your jewelry breaks within one year of delivery, email us and we'll repair or replace it.
Order changes may be possible if the request is made before the order is processed or shipped. Once an order has entered processing, modifications might not be available.
Orders are typically processed within 1–3 business days. Once shipped, delivery times may vary depending on your location and the selected shipping method.
If your order appears to be lost or stolen, please contact our customer support team as soon as possible with your order details. We’ll review the situation and work with the shipping carrier to help resolve the issue. Please note that delivery issues may take some time to investigate, and resolutions will be handled on a case-by-case basis.
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